At this time, Japan turned to countries more advanced in problem management techniques, like the United States, for ideas and techniques to apply in their specific context. Quickly tossing aside their pre-war prejudices and biases, Japanese businessmen embraced all management concepts developed by the Americans - there was simply no other effective way to reduce their costs and increase their efficiency.
From an importer of knowledge and ideas, Japan became an exporter of the same when Dr. Kaoru Ishikawa's inventions and contributions in the management field began to be adopted by management and businesses throughout the world.
Problem Management Diagram
Simply adopting and blindly implementing American management concepts were not enough. They had to be suitably molded and seamlessly blended with the traditional Sogo shosha and Keiretsu business styles, one of whose unique features is collaborative effort expended through small groups of people. This exercise took a lot of churn and simmer. Out of this process have emerged several of the groundbreaking ideas and concepts of Japanese management; and they have taken up a special place in the world of management science today. One such tool in the realm of root cause analysis is Dr. Ishikawa's Fishbone Chart, also known as the Fishbone Diagram , as well as the eponymous Ishikawa Diagram.
As with any brilliant idea, the basic foundation of the Fishbone is extremely simple and practical. Used and understood even by non-specialists, the Cause and Effect diagram is used as a team brainstorming tool to provoke, tease and evoke more and more ideas and issues (causes) to be captured that can go into any particular conclusion (effect) being reached. When finished, after a few iterations of analyses, the diagram identifies and explains in a graphical format all the possible causes of a particular effect. All the possible causes are depicted at various levels of detail in connected branches. The level of detail increases as the branch goes outward, which means that an outer branch is a cause of the inner branch that it is attached to. This means that the outermost branches indicate the root causes of the problem.
Creating Fishbone Charts
While drawing the fishbone chart, care is taken to have the inner branches meet a horizontal straight line, called the "spine" of the chart. The statement of the problem - or the effect - is to the right of the spine inside a box, which makes it look like the head of a fish. When finished, the entire map resembles a fishbone.
The mandate for the collaborating team, when they sit down across the table to draw the Ishikawa diagram, is to focus on why the problem occurs. There is no effort to look at the history or symptoms of the problem, or anything else that might digress from the intent of the session. When the team comprises members from different departments or functions, each of them provides their own specialist view about why the problem (the "fish-head") occurs. It might be discovered through this brainstorming session that there are causes common across two or more departments or functions. Perhaps that some causes permeate the entire organization. Thus, in one single snapshot, the top management gets to see exactly why the problem is likely to be occurring.
Example Fishbone (click to enlarge)
Usually, this is how a typical Fishbone analysis problem solving situation runs:
Root Cause Analysis
The resulting Ishikawa Diagram is then analyzed by the senior management to draw up a plan of action to root out the causal factors, so that the root causes can solved. This is frequently done, by taking the enumerated causes, and measuring their occurrence in various processes. After recording these data for a specific period, the results are examined in a Pareto Chart, wherein the 80/20 rule makes it apparent where to invest the appropriate organizational effort to reduce the unwanted effects so analyzed in this process (or perhaps to increase intended postiive effects).
As can be seen above, the Cause and Effect exercise may be seen as the first step toward any quality management effort. Problem-solving techniques continue where this exercise leaves off.
An innovation on the Ishikawa fishbone is the "lateral tree", which is supposed to have an edge over the former when it comes to handling more complicated scenarios involving causal branches of several depths. The latter strives to vertically align all items on the same causal level, thus providing more perspective to analysts.
The fishbone diagram and collaborative, team-approach were integral components of Dr. Ishikawa's "Company-Wide Quality Control" (CWQC) quality strategy. His Quality Circles (QC) became popular worldwide for the fresh breath that they provided previously stale problem-solving mechanisms. In recognition of his life-long efforts of making "quality" a household word, the American Society for Quality (ASQ) instituted the Ishikawa medal in 1993, an annual award that recognizes leadership in the human side of quality.